Terms and Conditions

Empire Food Catering Pte Ltd This Terms & Conditions only applies to the Empire Food Catering Pte Ltd
website/service and does not apply to the contents of third parties.

The Empire Food Catering Pte Ltd website/service (hereinafter known as “Service”) is offered to you
hereinafter know as (“Customer”) conditioned on your acceptance without modification of the terms,
conditions, and notices contained herein. Your use of the Empire Food Catering Pte Ltd website/service
constitutes your agreement to all such terms, conditions, and notices.

BUFFET ORDER’S TERMS AND CONDITIONS

A. HALAL CERTIFICATION
Empire Food Catering Pte Ltd is not Halal-Certified and in no way does it claim to be. However, we
use only healthy vegetable oil in the preparation of all buffet orders.

B. BUFFET SERVICE
We provide island-wide buffet service throughout the year with no rest days.

C. PAYMENT
1. Bank Transfer or Cheque payments must be made upon delivery and receipt of buffet order.
For cheque payments, please make cheque payable to “Empire Food Catering Pte Ltd”. For Bank
Transfer, upon confirmation of the order with our sales representative, a payment
instruction with the bank account details will be sent to you.
2. Administrative fee of $20.00 will be levied for any dishonoured cheque received.

D. BUFFET / MINI BUFFET / BENTO / LUNCH BOX ORDER
1. Please submit your buffet order online at least 3 working days in advance before your
function date. Online submission is not proof of order unless confirmed by us through
phone/fax/email.
2. We will contact you ASAP upon receipt of your online order. Please contact us if you do
not hear from us within 2 working days of your buffet submission.
3. We reserve the right to reject orders when we are fully booked on that day.
4. If your buffet order is urgent, we will be most grateful if you can call us directly to
confirm your order
5. Customization of dishes can be discussed and arranged.
6. Ala-Carte pricing is applicable if additional dish/s is added.
7. For Set Up Buffet, duration of function is 3 hrs (approx.), starting from arrival time.
8. Food is best consumed within 2 hours from arrival time for set up buffet , within 1 hour
for mini buffet/bento/lunch box.
9. Empire Food Catering Pte Ltd shall not bear any responsibility for food consumed after the
stipulated timeline (2 hours after delivery).
10. Increment of order must be in multiple of 5pax
11. Customers are responsible for checking the order and delivery details provided in the
order confirmation. Empire Food Catering Pte Ltd will not be liable for any charges made due
to customers’ oversight.
12. For Set Up Buffet, next day collection of buffetware will be subjected to a surcharge of
$27.

E. DELIVERY
1. Delivery duration is estimated to be 30 to 60 minutes before or after the stipulated
timing. To ensure the safety of our drivers, delivery may be affected and delayed due to
bad weather, traffic conditions or other unforeseen circumstances. Please note that the
customer is still liable for payment should they choose to cancel the order as such. It will
not constitute any refund on the buffet price and there will be no other forms of
compensation.
2. Additional $10 charge will be imposed for orders within the CBD area at all times of the
day.
3. For Set Up Buffet, the management reserves the right to impose an additional charge if
the buffet venue is not held on a lift level: Each level (add $10).

F. CHANGES OR AMENDMENTS TO BUFFET ORDERS
Changes or amendments must be made known to us latest within 2 working days from your
function date. We reserve the right not to entertain any last minute changes or amendments to
your buffet order.

G. CANCELLATION POLICY
1. An administrative fee of $27 is applicable to process the refund upon customer’s
withdrawal of the event booking once prepayment has been made.
2. Cancellation of buffet order must be notified to Empire Food Catering Pte Ltd through email
at least 3 days before your function date. No cancellations through phone is allowed
unless as stated otherwise.
3. The customer is liable to compensate Empire Food Catering Pte Ltd 50% of the total buffet
costs should he/she cancel the order less than 3 working days before the function date.
4. The customer is liable to compensate Empire Food Catering Pte Ltd 100% of the total buffet
costs should he/she cancels the order less than 1 working day from the function date.

H. REPLACEMENT OF FOOD ITEM
Empire Food Catering Pte Ltd reserves the right to replace any food item with another of equivalent
value and category should the original food item ordered be unavailable.

I. LOSS OR DAMAGES
The customer is responsible for the safekeeping of the utensils and food equipment provided
for the buffet order. Our company reserves the right to charge or bill the customer for any loss
or damages to these items.

J. FOOD ILLUSTRATIONS
Food visuals shown are for illustrative purposes only.